The Challenge in Creating Single Data Systems

KOMPAS/LASTI KURNIA

Participants of the Lunch Discussion with CEOs themed “Exploring Opportunities and Challenges of Digital Disruption in 2020”, pose for a photograph during a break on Thursday (21/11/2019) at the Fairmont Hotel Jakarta. The participants of the discussion, which is part of the Kompas 100 CEOs Forum series, are (from left): PT Toyota Motor Manufacturing Indonesia president director Warih Andang Tjahjono, PT Indofood Sukses Makmur director Franciscus Welirang, Kompas chief editor Ninuk Mardiana Pambudy, Surabaya Mayor Tri Rismaharini, National Development Planning Minister/head of the National Development Planning Agency (Bappenas) Suharso Monoarfa, Kompas Gramedia CEO Lilik Oetama, Tokopedia public policy and government relations director Astri Wahyuni, PT Bank CIMB Niaga managing director Tigor M. Siahaan and PT Tjiwi Kimia Paper Factory managing director Suhendra Wiriadinata.

JAKARTA, KOMPAS — The use of digital technology is believed to have a positive impact on public services and the economy. However, in addition to overcoming data problems, the paradigm of the government must be changed so that the digital transformation can be carried out optimally.

Speaking at the Kompas100 CEO Lunch discussion titled, Exploring the Opportunities and Challenges of the Presence of Digital Technology Towards 2020, in Jakarta on Thursday, National Development Planning Minister/Chairman of the National Development Planning Agency (Bappenas) Suharso said implementation of the single data policy should be followed by the use of a single map.

With single data and a single map, economic activities, policy-making processes and the distribution of public services will be more efficient. The challenge is in data collection and its validity. At present, databases that are closely related to public services are spread across various government agencies and businesses. Moreover, not all private entrepreneurs, such as online marketplaces, are willing to provide their data.

The president directors of PT Indofood Sukses Makmur Tbk, Franciscus Welirang, warmly welcomed the plan to use a single-data policy. However, its application will not be easy. There will a number of challenges, such as how to encourage the private sector to be open and to give their data.

According to Surabaya Mayor Tri Rismaharini, local governments should be the first to implement the single data policy. They can start by mapping the problems in each region.

KOMPAS/LASTI KURNIA

Kompas chief editor Ninuk Mardiana Pambudy (fourth left) listens during the Lunch Discussion with CEOs themed “Exploring Opportunities and Challenges of Digital Disruption in 2020” on Thursday (21/11/2019) at the Fairmont Hotel Jakarta. The other participants of the discussion, which is part of the Kompas 100 CEOs Forum series, are (from left, clockwise): PT Indofood Sukses Makmur director Franciscus Welirang, Surabaya Mayor Tri Rismaharini, National Development Planning Minister/head of the National Development Planning Agency (Bappenas) Suharso Monoarfa, Kompas chief editor Ninuk Mardiana Pambudy, Kompas Gramedia CEO Lilik Oetama, Tokopedia public policy and government relations director Astri Wahyuni, PT Bank CIMB Niaga managing director Tigor M. Siahaan, PT Tjiwi Kimia Paper Factory managing director Suhendra Wiriadinata and PT Toyota Motor Manufacturing Indonesia president director Warih Andang Tjahjono.

License

Risma cited examples of the Surabaya administration’s efforts to implement an electronic procurement (e-procurement) system for the first time in 2003. At that time, there were no specific regulations regarding e-procurement.

However, she believed that as long as there were no restrictions, innovation could be implemented. The Surabaya administration is also developing software that facilitates the process of public services, ranging from an integrated business licensing system to teaching and learning in schools.

Related to the implementation of business licensing, in Surabaya, the process of filing until the business license is issued only takes about one hour. Therefore, when the central government implemented an online single submission (OSS) system and the issuance of permits took three days, Risma was surprised.

They do not want to know the administrative process in providing public services.

"The people are always results-oriented. They do not want to know the administrative process in providing public services. Therefore, we strive to ensure that public services can be managed and provided efficiently and effectively as possible. In measuring the area, for example, Surabaya has used digital technology, the results of which are automatically be obtained," she said.

According to Risma, by using digital technology and the single data policy, the process of obtaining permits will no longer a problem.

Related to licensing, Franciscus Welirang said the online single submission (OSS) still needed improvement, such as those related to its infrastructure. Licensing is still a problem that burdens business players. The licensing reform through OSS that began last year did not run well in rural areas.

According to the Regional Autonomy Watch (KPPOD), there are three aspects that are still a problem, namely regulation, system and governance.

Digital transformation

The development of digital technology has an impact on the survival of businesses. Business players are required to be adaptive in order to survive, be able to streamline the production process and increase product competitiveness.

We cannot just remain silent amid the rapid development of digital technology. We implement automation ranging from technical matters to administration.

According to the president director of PT Pabrik Kertas Tjiwi Kimia, Suhendra Wiriadinata, the development of digital technology has an impact on the sustainability of the paper industry. Demand for paper is declining. Therefore, he began to boost the production of recycled paper to meet the needs of packaging containers.

"We cannot just remain silent amid the rapid development of digital technology. We implement automation ranging from technical matters to administration," he said.

Bank CIMB Niaga’s president director Tigor M Siahaan said currently, transactions outside Bank CIMB Niaga’s offices had reached 96 percent and were expected to continue to grow to 99 percent as most of transactions were carried out through the internet.

In facing changes from digital technology, said Tigor, management was trying to transmit the spirit of digital transformation to its employees. The company also runs a retraining program for employees with materials about digital technology.

Bank CIMB Niaga also utilizes large data analysis technology. At the same time, CIMB Niaga began implementing robot technology to simplify the process of customer transaction requests.

The fourth industrial revolution supports consumers. If industry players don\'t use it, how can they respond quickly to consumer needs?

PT Toyota Motor Manufacturing Indonesia’s president director, Warih Andang Tjahjono, said the fourth industrial revolution was a necessity. The adoption of technology and automation is imperative to ensure that companies remain competent and competitive.

"The fourth industrial revolution supports consumers. If industry players don\'t use it, how can they respond quickly to consumer needs?" he said.

According to Tokopedia’s director of public policy and government relations, Astri Wahyuni, digital technology helps micro, small and medium businesses increase market reach. Thus, their income has the potential to rise. (MED