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EnglishHuman Resource Development Hasn’t Caught Up with Advanced Tech

Human Resource Development Hasn’t Caught Up with Advanced Tech

Technology start-ups in Indonesia have developed rapidly in recent years, as indicated by the widespread use of artificial intelligence (AI) in the country.

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Illustration: Gojek partners micro, small and medium enterprises (UMKM) using the GoBiz application. Now, GoBiz services have been integrated with MyTelkomsel Ads.

JAKARTA, KOMPAS — Technology start-ups in Indonesia have developed rapidly in recent years, as indicated by the widespread use of artificial intelligence (AI) in the country. However, the shortage of technology talent remains a big problem. The dependence on foreign technology is a future threat, especially when technology enters a more advanced stage.

Several start-ups such as Gojek, Tokopedia, Traveloka, Halodoc, and Dana have applied AI in running their businesses, as have major banks such as Bank Rakyat Indonesia (BRI) and Bank Mandiri. AI has been applied to providing customer service, analyzing user behavior, reducing in-person activities, ensuring quality physician services, identifying fraud, and increasing security, to name but a few.

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